Cloud Hosted PBX: Cyber Insurance and Security

PBX System is used by companies to make an efficient use of available phone lines. Instead of assigning one telephone line to each employee, the system allows everyone in the company to access a pool of lines. Among other features, VoIP Phone Systems take telephone data and turn it digital, so it can be transmitted over the internet. But does this make data more vulnerable to a possible security breach?


Before delving into that question, let’s talk about Hosted PBX. Cloud Hosted PBX goes a step further that traditional PBX Systems do. This technology is also a centralized telephone system, but your data is stored and managed by a service provider. Which means it won’t take over your internal server and keep things running smoothly in your office at all times.

However, as the Cloud grows day by day, as a logical step for many companies, the security concern rises. There are insurance policies available, but there is still an increasing need to mitigate risks. Confidentiality and data security are critical for any organization. Therefore, evaluating the security level of your hosted system is key to give you peace of mind.

Cloud PBX: How to Improve your security?

Each provider has different technical environments; and the necessary evaluation process must adapt to those parameters. The Cloud Security Alliance (CSA) has created a certification program named Security Trust and Assurance Registry (STAR). The idea behind this program is to let any provider evaluate their system, allowing the results to be shared, and thus encouraging more self-reviews.

Now, insurance and reviews surely are important. But, what can you do on a daily basis to ensure data security? Well, let’s take a look at the following tips:

  1. Strengthen Your Passwords. Strong and unique passwords are not a myth. They prevent unauthorized personnel from accessing critical information. The server should only be accessed by the designated personnel on the team.
  2. Use Firewalls. The thing about firewalls is that they keep unknown IP addresses from accessing your system. Open lines of communication are a target for cyber intrusions.
  3. Remove unnecessary services. Get rid of all needless services from your operating system.
  4. Encrypt your data and secure your voice traffic.
  5. Monitor and backup your data. Your service provider is probably already doing so on a regular basis, but –just in case– ask for reports.

Remember that there are always doubts and challenges that come with new technologies, but there are also solutions available to help you in the process. The more information you have, the easier the adaptation process will be. Make sure to visit our comments section below and let us know your thoughts on the security of cloud hosted systems.

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